The Big Book of Humorous Training Games To produce changes that last beyond the classroom, training games must engage restless audiences, keep them interestedand make learning fun!
The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more. Step-by-step instructions work with dozens of reproducible handouts and worksheets help trainers and speakers minimize preparation timeand maximized training success.
The latest mind-brain research confirms something every trainer has long suspected: that people think and learn better when the process is fun. The Big Book of Humorous Training Games features 50 unique experiential training activities that create memorable learning on topics ranging from management skills, change, and emotional intelligence to dealing with difficult people.
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Thiagi's 100 Favorite Games (Pfeiffer Essential Resources for Training and HR Professionals) Thiagi's 100 Favorite Gamesis an exciting new resource from Sivasailam "Thiagi" Thiagarajan, who is acknowledged as the world’s foremost authority on interactive learning. This is a first-of-its-kind collection that represents game play at its very best. Thiagi offers the "how-to" and the "lowdown" on his all-time favorite games. With this resource, you’ll never be stuck for a fun, innovative, and effective activity.Thiagi's 100 Favorite Games is an exciting new resource from Sivasailam "Thiagi" Thiagarajan, who is acknowledged as the world's foremost authority on interactive learning. This is a first-of-its-kind collection?that represents?game play at?its very best. Thiagi offers the "how-to" and the "lowdown" on his all-time favorite games. With this resource, you'll never be stuck for a fun, innovative, and effective activity.
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Big Book of Customer Service Training Games :Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.turn your customer service reps into your company's biggest asset! Because they're out there dealing with the public, frontline workers such as customer service representatives, salespeople, and technicians have the capacity to make a company look very bad...or very good. With the help of this creative collection of training games, you can be sure that your employees can be counted on to give your company a good reputation--employees who...know how to create a rapport with the customer or client.
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The Big Book of Leadership Games: Dozens of engaging ways to forge good working relationships between managers and their staffs
This book offers managers 50 fun, illuminating experiential activities for building a positive, open, and productive relationship with the people they manage. Unlike ropes courses and other off-site management activities, The Big Book of Leadership Games features activities that can be used in the workplace during staff meetings, as a part of training sessions, or even in the course of daily work. This empowering guide shows leaders how to:
-Tap employees' creativity and boost their self-confidence
-Create and sustain a mutual trust with employees
-Break down communication barriers and increase collaboration
-Bring about a positive climate in the workplace
-Encourage higher productivity
-Solicit constructive feedback
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